ELARA AERIAL
YOUR PRIVACY MATTERS.
Privacy Policy
We respect your privacy and aim to handle your personal information fairly, securely and transparently.
Last updated: 7 November 2026
Our Commitment
This Privacy Policy explains how Elaine, trading as Elara Aerial, collects, uses, stores and shares personal information.
It applies when you visit our website, contact us, enquire about aerial classes, request a gift voucher or enquire about private experiences and birthday parties.
We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, as amended.
01 / WHO WE ARE
Who Is Responsible For Your Data?
The person responsible for personal information processed directly by Elara Aerial is:
Elaine
Trading as Elara Aerial
Data Controller
Website: www.elara-aerial.com
Email: info@elara-aerial.com
Telephone: 07801 258424
For questions about this policy or to make a data protection request, please contact Elaine using the email address above.
02 / INFORMATION WE COLLECT
What Information Do We Collect?
Depending on how you contact or book with Elara Aerial, we may collect:
- Your full name.
- Your email address.
- Your telephone number.
- Messages, questions and enquiry details.
- Preferred event dates, celebration types and participant numbers.
- Gift voucher amounts, recipient names and occasion details.
- Relevant class booking and attendance details.
- Payment and transaction information needed for business records.
- Information needed for appropriate class safety and participation arrangements.
- Technical information associated with website visits, such as browser, device and IP address data.
Some details are provided directly through our forms, telephone calls or emails. Others may be received through our booking provider when you book a class.
03 / HOW WE USE INFORMATION
Why We Use Your Details
We use personal information for purposes such as:
- Responding to class and service enquiries.
- Discussing and arranging private experiences and birthday parties.
- Processing gift voucher requests and arranging their fulfilment.
- Managing bookings, attendance and customer communications.
- Supporting appropriate safety and supervision arrangements.
- Managing accounting records and meeting legal obligations.
- Maintaining website security and preventing misuse of our services.
We aim to collect only the information reasonably necessary for each purpose.
04 / LEGAL BASIS
Our Lawful Reasons For Using Data
Depending on the purpose, we may rely on the following lawful bases under Article 6 of the UK GDPR.
Contract
Where processing is necessary to provide a booked service or to take steps requested by you before entering into an agreement.
Legitimate Interests
Where necessary to answer general enquiries, administer our business, protect our services or manage customer relationships, provided those interests are not overridden by your rights.
Legal Obligations
Where we must keep records or process information to comply with applicable legal requirements.
Consent
Where we ask for and rely on specific permission for optional processing activities.
You can withdraw consent where consent is the lawful basis.
Any processing of special-category personal information, such as health information, also requires an appropriate additional condition under Article 9.
05 / WEBSITE ENQUIRY FORMS
How Our Forms Handle Enquiries
Our website currently uses FormSubmit, a third-party form service, to process and deliver website enquiries.
These include:
- General contact enquiries.
- Private experience and birthday party enquiries.
- Gift voucher enquiries.
When you submit a form, your completed details are transmitted through FormSubmit for delivery to our business email.
FormSubmit may also process technical information relating to the submission for service operation and spam prevention.
Please avoid including sensitive health information or unnecessary personal details in these forms.
For information about the service, visit: FormSubmit
Completing an enquiry form does not automatically confirm a booking or purchase.
06 / CHILDREN'S INFORMATION
Children's Privacy
Elara Aerial offers children's aerial activities and may arrange children's birthday experiences.
We ask parents or legal guardians to make website enquiries on behalf of children.
When arranging a class or activity, relevant information about age, participation and supervision may be required.
Where health information or additional safety details are necessary, these should be collected through an appropriate process rather than a general enquiry form.
We take particular care when handling information relating to children and will assess the legal requirements relevant to its use.
A booking enquiry does not constitute permission to publish photographs of a child.
07 / SERVICE PROVIDERS
Third-Party Services We Use
We use external services to support website operation, enquiries and bookings.
Email Provider
Processes messages and enquiries received through our business inbox.
Each provider may process personal information according to its role and applicable terms.
Gymcatch's own privacy notice also explains its responsibilities for booking and participation information.
We may disclose information to professional advisers, payment providers or public authorities where reasonably necessary and legally permitted or required.
08 / INTERNATIONAL TRANSFERS
Data Processed Outside the UK
Some third-party technology services may process or access information outside the United Kingdom.
Where UK GDPR rules restrict an international transfer, an appropriate legal mechanism must be in place.
This may involve a relevant adequacy regulation or an appropriate transfer safeguard, depending on the circumstances.
You can contact Elaine using the details in this policy to request further information about international processing.
09 / KEEPING YOUR INFORMATION
How Long Do We Keep Your Data?
Personal information should not be kept for longer than reasonably necessary.
Relevant factors include:
- Whether an enquiry is still being handled.
- Whether a booking or gift voucher remains active.
- Applicable accounting and tax obligations.
- Whether records are needed for a complaint or dispute.
- Relevant safety and safeguarding record requirements.
Records should be deleted or securely disposed of when they are no longer needed, subject to any continuing legal obligations.
You can contact us to ask about the retention criteria applying to your information.
10 / DATA SECURITY
Protecting Your Information
We recognise the importance of taking appropriate technical and organisational measures to protect personal information.
These may include access controls, secure accounts, careful handling of customer records and selecting suitable service providers.
No electronic system can guarantee absolute security.
11 / COOKIES
Cookies and Website Technology
Our Squarespace website may use cookies and similar technologies for website functions, security, preferences and analytics.
Some technologies may operate without consent where a legal exception applies and its conditions are met.
Where consent is required, it must be obtained before the technology is used.
Available controls may include browser settings and the website's cookie preference tools.
12 / MARKETING
Marketing and Your Choices
Submitting an enquiry does not automatically mean you have agreed to receive marketing.
Any direct marketing by email or text must comply with applicable data protection and electronic marketing requirements.
You have the right to object to the use of your personal data for direct marketing at any time.
Where marketing relies on consent, you can withdraw that consent.
13 / YOUR RIGHTS
Your Data. Your Rights.
Subject to applicable legal conditions and exceptions, you may have rights to:
- Access your personal information.
- Correct inaccurate data.
- Request deletion in certain circumstances.
- Restrict some processing.
- Object to some processing.
- Receive or transfer certain information.
- Withdraw consent where consent is relied on.
- Exercise rights concerning qualifying automated decision-making.
You also have the right to be informed about how your information is used.
Making a Privacy Request
Email: info@elara-aerial.com
Please explain the request you would like us to consider.
We may need to verify your identity. We will respond within the timescales required by applicable law.
14 / COMPLAINTS
Privacy Concerns
If you have concerns about how your information is handled, please contact Elaine.
You also have the right to complain to the Information Commissioner's Office (ICO).
ICO website: www.ico.org.uk
ICO telephone: 0303 123 1113
15 / POLICY UPDATES
Changes to This Policy
This Privacy Policy may be updated to reflect changes in our business, technology providers, data-handling practices or legal requirements.
Updated versions will be published on our website, with a revised update date.
ELARA AERIAL
HERE TO HELP.
If you have a question about this policy or would like to exercise a data protection right, please contact Elaine.