ELARA AERIAL
TERMS & CONDITIONS.
Clear information. Fair bookings. Happy flying.
Please read these terms before booking a class, private experience, birthday party or purchasing a gift voucher.
Draft prepared: 7 November 2026
Welcome to Elara Aerial
These Terms & Conditions explain the arrangements that apply when booking or purchasing services from Elara Aerial.
Our aim is to make every experience enjoyable, safe and clearly understood before a booking is made.
These terms should be read alongside any relevant booking information, safety requirements, course details and our Privacy Policy.
Your statutory consumer rights are not affected by these terms.
01 / BUSINESS INFORMATION
About Elara Aerial
Elara Aerial provides aerial fitness classes, courses, private experiences and gift vouchers.
The business is operated by Elaine, trading as Elara Aerial.
Contact Details
Business: Elaine trading as Elara Aerial
Email: info@elara-aerial.com
Telephone: 07801 258424
Website: www.elara-aerial.com
Please contact Elara Aerial if you require clarification about a service or booking before making payment.
02 / MAKING A BOOKING
Booking Your Experience
Classes and courses may be booked through our chosen online booking service, Gymcatch.
Private experiences and birthday party bookings begin with an enquiry.
Sending an enquiry does not guarantee availability or create a confirmed booking.
A private booking is confirmed when Elara Aerial accepts the arrangements and communicates the agreed booking details and payment requirements.
Customers should check the date, duration, participant suitability, price and booking conditions before accepting.
Where Gymcatch has additional booking terms applicable to its platform, these will also be made available through the booking process.
VIEW CLASS BOOKINGS03 / PRICES & PAYMENT
Prices and Payments
Prices are displayed on our website, booking platform or individual quotations.
The total price, including applicable compulsory charges, will be confirmed before the customer commits to purchase.
Payment must be made using an accepted method communicated during booking.
Some bookings require payment in advance. Private experiences have the deposit and balance arrangements described below.
Any optional extras must be agreed and priced before they are added to a booking.
04 / ADULT AERIAL CLASSES
Adult Aerial Classes
Adult aerial classes are suitable for the ability levels and age ranges stated in each class listing.
Beginners are welcome to sessions advertised as beginner-friendly.
Participants must follow the instructor's guidance, class rules and safety instructions.
Class bookings are subject to availability and the booking conditions presented before payment.
Cancelling an Adult Class
Please notify Elara Aerial as soon as possible if you cannot attend.
Any class-specific cancellation deadline, credit or transfer arrangements must be stated before booking.
Where no specific cancellation policy has been agreed, requests will be considered in accordance with applicable law and the circumstances.
Missing a class does not automatically entitle a customer to a refund, but customers retain all applicable legal rights.
05 / CHILDREN'S AERIAL CLASSES
Children's Classes
Children may attend classes appropriate for their age, experience and participation needs.
A parent or legal guardian must provide the necessary booking authorisation and emergency contact information.
Relevant participation information may be requested through an appropriate, secure booking process.
Parents and guardians must follow the agreed arrival, collection and supervision arrangements.
Children must follow suitable instructions, use equipment only when authorised and behave respectfully towards others.
Where additional support or reasonable adjustments may be needed, parents are encouraged to discuss this privately in advance so appropriate arrangements can be considered.
Any child participation or supervision requirements will be communicated before the relevant session or booking.
06 / FLYING ACADEMY
Six-Week Flying Academy
The Flying Academy is a structured beginner course delivered over a specified series of sessions.
The published course description will identify the price, start date, session duration and programme details.
A booking relates to the agreed course rather than an unlimited entitlement to other classes.
Participants progress according to their ability, readiness and instructor guidance.
Completion of the course does not guarantee achievement of a particular skill.
Any rules concerning missed sessions, course transfers or make-up classes must be made clear before enrolment.
07 / PRIVATE EXPERIENCES
Private Parties & Experiences
Elara Aerial offers private aerial experiences for hen parties, adult birthdays and other celebrations.
Adult group experiences are designed for a maximum of six participants.
ONE-HOUR EXPERIENCE
The First Flight
Per private group
One-hour instructor-led aerial experience.
TWO-HOUR EXPERIENCE
The Ultimate Flying Hen
Per private group
Two-hour instructor-led aerial experience.
Activities and individual movements are adapted to participants' experience, ability and safety considerations.
Any additional services must be agreed separately and confirmed in writing.
An enquiry does not reserve an event date. Confirmation is required from Elara Aerial.
08 / PRIVATE BOOKING DEPOSITS
Deposits and Final Balances
ADULT PRIVATE EXPERIENCE BOOKINGS
Booking Deposit
A £50 deposit is required towards the agreed total booking price.
The remaining balance is due 14 days before the event.
The deposit forms part of the total price and is not an additional fee.
For a £150 booking, the remaining balance after a £50 deposit is £100.
For a £240 booking, the remaining balance after a £50 deposit is £190.
The payment schedule and total price will be confirmed when the booking is accepted.
If a booking is arranged less than 14 days before the event, the payment arrangements will be agreed before confirmation.
Important: Deposits and Cancellation
Deposits are not automatically forfeited when a customer cancels.
Any amount retained must be permitted by law, fair and proportionate to the loss reasonably caused by cancellation.
Elara Aerial will take reasonable steps to reduce avoidable cancellation losses.
09 / CHILDREN'S BIRTHDAY PARTIES
Children's Birthday Experiences
Children's aerial birthday experiences may be arranged by enquiry.
These experiences are subject to suitable ages, participation arrangements, supervision and availability.
A parent or legal guardian must arrange the booking and provide required permissions and contact details.
Before confirmation, Elara Aerial will explain the agreed session arrangements, participant requirements and applicable charges.
Children's birthday party prices and payment arrangements are quoted individually.
Food, catering, birthday cakes and additional services are not included unless expressly agreed as part of the booking.
Parents and guardians must comply with the agreed attendance, collection and supervision requirements.
Permission to participate does not automatically constitute permission for promotional photography.
10 / GIFT VOUCHERS
The Gift Of Flight
Elara Aerial offers enquiries for gift vouchers in the following amounts:
Available Voucher Amounts
Custom-value vouchers may also be requested.
Sending a voucher enquiry does not complete a purchase.
Voucher availability, payment arrangements, eligible services, delivery and redemption conditions will be confirmed before purchase.
Vouchers may be redeemed only in accordance with the agreed terms and subject to suitable class or experience availability.
A voucher does not automatically guarantee a place on a particular course, class or event.
Voucher Validity
The validity period and any expiry date must be clearly disclosed before purchase.
[CONFIRM VOUCHER VALIDITY, TRANSFERABILITY, PARTIAL REDEMPTION AND ANY RELEVANT RESTRICTIONS BEFORE PUBLISHING.]
Applicable statutory cancellation and refund rights will be respected.
11 / CUSTOMER CANCELLATIONS
Cancellation & Refund Requests
If you need to cancel a booking, please contact Elara Aerial as soon as possible.
Cancellation requests will be considered in accordance with the agreed booking terms and applicable consumer law.
Classes and Courses
Where a class or course has a specified cancellation or transfer deadline, it will be communicated before booking.
Any applicable cancellation charge must be fair and legally enforceable.
Private Experiences
If a customer cancels a confirmed private booking, Elara Aerial may be entitled to recover reasonable losses directly resulting from the cancellation.
Any deduction must take account of costs saved and reasonable steps to reduce losses.
Elara Aerial will explain any proposed deduction and calculate any refund in accordance with applicable law.
Changing a Date
Requests to change an agreed event date are subject to availability and mutual agreement.
Any reasonable additional costs or revised terms must be explained and agreed before the change is confirmed.
12 / STATUTORY CANCELLATION RIGHTS
Your Legal Cancellation Rights
Some consumer contracts made online or at a distance carry a statutory right to cancel within 14 days.
However, certain services related to leisure activities, where the contract provides for a specific date or period of performance, may be exempt from that right.
This exception may apply to particular dated aerial classes, courses and private experiences.
It does not mean that every Elara Aerial product or service is exempt from cancellation rights.
Gift voucher purchases and other transactions must be considered according to their actual contractual arrangements.
Where a statutory cancellation right applies, Elara Aerial will honour that right and provide the required information and remedies.
Nothing in these terms removes rights granted by UK consumer law.
13 / CANCELLATIONS BY ELARA
If We Need To Cancel
Occasionally, a class, course or private experience may need to be cancelled or rearranged.
Reasons may include instructor illness, equipment or safety concerns, or circumstances beyond reasonable control.
We will aim to notify affected customers as soon as reasonably practicable.
Where Elara Aerial cannot provide a paid service as agreed, customers will receive an appropriate refund or another remedy required by law.
An alternative date or credit may be offered where suitable, but customers will not be required to accept a replacement where the law entitles them to a refund.
14 / HEALTH & SAFETY
Safety Comes First
Aerial fitness is a physical activity that involves inherent risks.
Participants must follow the instructor's directions and applicable safety procedures.
- Wear suitable clothing for the activity as advised.
- Remove jewellery or accessories when instructed.
- Use aerial equipment only with the instructor's permission.
- Do not attempt unsupervised or unauthorised moves.
- Inform the instructor if you feel unwell, dizzy, injured or unable to continue safely.
- Do not participate while impaired by alcohol or drugs.
- Respect the instructor and other participants.
Participants may be asked to stop an activity where continuing would present a safety concern.
Any refusal of participation and related payment arrangements will be handled fairly and in accordance with applicable law.
Please discuss any relevant participation concerns privately before the session. Where appropriate, further information or guidance may be requested.
We will consider reasonable adjustments and individual circumstances in accordance with applicable law.
15 / CHILD SAFEGUARDING
Supporting Young Flyers
The welfare of children taking part in aerial activities is a priority.
Children's sessions must operate with appropriate supervision, safety and safeguarding arrangements.
Parent or guardian contact details, collection arrangements and any required permissions should be agreed before participation.
Any safeguarding concern should be reported promptly using Elara Aerial's relevant safeguarding procedure.
If a child is in immediate danger, emergency services should be contacted.
Photography and Video
Permission to participate in a class or party is separate from permission for photographs or videos to be used in marketing.
Any photography involving children must follow appropriate safeguarding, consent and data protection arrangements.
Children and their parents or guardians should be given clear information about intended photography and their choices.
Safeguarding Contact
For a concern relating to an Elara Aerial activity, contact Elaine:
07801 258424
If another safeguarding lead has been appointed, their details should be supplied through the safeguarding information provided to families.
16 / PHOTOGRAPHS & MEDIA
Capturing Special Moments
Some classes and private experiences may include opportunities for photographs or videos.
Photography must take place only when it is safe and appropriate.
The ability to take personal photographs does not automatically include permission to photograph or publish images of other participants.
Any promotional use of identifiable images will be subject to appropriate permissions and data protection requirements.
Additional photography services are not included in the advertised package price unless expressly agreed.
17 / CONSUMER RIGHTS
Your Statutory Consumer Rights
Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill.
Customers may have rights to repeat performance, a price reduction or other legal remedies where applicable.
These terms do not exclude or restrict liability for death or personal injury caused by negligence.
Nothing in these terms excludes or limits a liability that cannot legally be excluded or limited.
Nothing in these terms restricts any statutory consumer remedy.
18 / COMPLAINTS
Questions, Concerns & Complaints
If something has not met your expectations, please contact Elara Aerial.
We aim to handle concerns fairly and consider the circumstances of each complaint.
Where a legal remedy is due, it will be provided in accordance with applicable consumer law.
Email: info@elara-aerial.com
Telephone: 07801 258424
19 / PERSONAL INFORMATION
Your Privacy
Elara Aerial processes personal information for purposes including handling enquiries, arranging bookings and administering services.
Our Privacy Policy explains how personal information is collected, used and protected.
READ PRIVACY POLICY20 / GENERAL TERMS
Additional Information
Changes to These Terms
These terms may be updated from time to time.
Any change affecting an existing booking will be dealt with in accordance with the agreed contract and applicable law.
Applicable Law
These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply.
Invalid Terms
If any provision is found to be invalid or unenforceable, that does not automatically invalidate the remaining terms.
WEBSITE OWNER - ACTION REQUIRED
CONFIRM BEFORE PUBLISHING
This section is for Elaine and should be removed from the public page once these policies are confirmed.
- Confirm Elaine's full legal business identity and business correspondence address, where required.
- Confirm adult class cancellation, refund and transfer deadlines.
- Confirm policies for missed Flying Academy sessions.
- Confirm children's birthday party prices, suitable ages, supervision and payment arrangements.
- Confirm the gift voucher validity period, redemption rules and refund arrangements.
- Confirm the safeguarding policy, reporting procedure and responsible contacts.
- Confirm insurance, participation forms and photography permission processes.
- Ensure customers can review the relevant terms before committing to payment.
Remove this whole section once all points have been resolved and the terms finalised.
HELPFUL INFORMATION
QUICK ANSWERS
Is my party date confirmed when I send an enquiry?
No. Sending an enquiry does not reserve a date. Your booking requires confirmation from Elara Aerial.
How much is the private party deposit?
Adult private experience bookings require a £50 deposit towards the total price. The remaining balance is due 14 days before the event.
What happens if I need to cancel?
Contact Elara Aerial as soon as possible. Any cancellation charge must comply with the agreed fair terms and applicable law.
Can I transfer a gift voucher?
Voucher transfer and redemption conditions will be confirmed before purchase.
What if Elara cancels my session?
We will contact affected customers. Where we cannot provide the agreed service, any refund or alternative arrangements will respect your legal rights.
ELARA AERIAL
HERE TO HELP.
If you have a question about these terms before booking, please get in touch.
Elaine
Trading as Elara Aerial
info@elara-aerial.com
07801 258424
CONTACT ELARA EXPLORE OUR CLASSES